The Capitec app aims to simplify the lives of its customers by offering a range of convenient features. Once you have downloaded the app, you can utilize its functionalities to pay bills, make payments, purchase airtime, send and receive money, receive account statements via email, and check balances anytime and anywhere.
If you need to reverse a cash send transaction on the Capitec app, follow the steps below:
- Launch the Capitec app on your device.
- Navigate to the transaction you wish to reverse.
- Unfortunately, the cash reversal option is currently unavailable within the app.
- To initiate a reversal, you have two options: a. Visit your nearest Capitec branch. b. Contact the Capitec Customer Care Center at 0860 123 000.
- At the branch or through the call center, request a transfer reversal.
- The reversal process will take approximately 45 days from the request’s generated date.
- This is the only way to reverse money sent via the Capitec app.
How to Transfer Money on the Capitec App
To send money using the Capitec mobile application, follow these steps:
- Open the Capitec app on your device.
- Tap on the “Transact” tab and select the “Send Cash” option.
- Enter your remote PIN and choose the account you want to transfer money from.
- Specify the amount you wish to transfer.
- Create a secret PIN that the recipient will need to access the funds.
- Accept the terms and conditions by checking the corresponding checkbox.
- Confirm the transfer by tapping the “Yes” button.
- You will receive an SMS with a reference number provided by Capitec.
- Send the reference number and secret code to the recipient in separate messages.
How to Reverse Money on Capitec Without the App
If you need to reverse a transferred amount but don’t have access to the Capitec app, follow these steps:
- Contact the Capitec call center at the provided number or visit your nearest Capitec branch.
- Inform them about your desire to reverse a transfer.
- The reversal process will be initiated, and it may take up to 45 days to complete.
How to Deposit Money on the Capitec App
To deposit money into your Capitec account, you can either visit a nearby Capitec branch or follow the online procedure outlined below:
- Access the money transfer section within the app.
- Enter the account details to which you want to transfer the funds.
- Input the required information and click on the “Deposit” button.
If you intend to transfer money to your Capitec account, you can deposit funds anytime by providing the Capitec account number. Additionally, ensure you include the branch name and the IFSC code.
How to Check the Balance on the Capitec App
To check your balance using the Capitec app, follow these simple steps:
- Log in to the Capitec app using your username and password.
- Open your account and click on the corresponding account number.
- Your available balance will be promptly displayed.
Following these steps, you can conveniently and instantly check your account balance using the Capitec app.